Privacy Policy

PRIVACY POLICY

Your Privacy Matters to Us

At The Agents Excellence in Real Estate, we respect your privacy and are committed to protecting your personal information. This policy explains—in plain language—how we collect and use your information, and what choices you have.

What We Collect

When you use our services or contact us, we may collect things like:

Your name and contact details (phone, email, address).
Details about your property needs—buying, selling, renting, or investing.
Information required by law, like ID checks.
Basic technical data from our website (cookies, IP addresses, browsing behaviour).

How We Collect It

We collect information directly from you—when you fill out a form, call us, email us, or meet us in person. Digital advertising platforms, such as Facebook, Instagram, and other social media or online advertising services, where you may submit enquiry forms or interact with our campaigns. We also use cookies and analytics on our website to help us improve the experience for visitors.

Why We Collect It

We use your information to:

Provide our real estate services.
Respond to your enquiries.
Keep you informed about properties and services (you can unsubscribe anytime).
Meet our legal obligations.
Improve how we do business.

Who We Share It With

We don’t sell or trade your personal information with anyone. We only share it when:

Our staff need it to provide you with services.
The law requires us to provide it.
You’ve given us your permission.

Marketing and Communication

We may send you updates about properties, market insights, or special offers. If you don’t want to receive these, you can opt out at any time.

Your Rights

You can:

Ask us what personal information we hold about you.
Request corrections if your information is out of date or wrong.
Contact us with any privacy concerns.

Keeping Your Information Safe

We take steps to keep your personal information secure. However, no system is 100% safe, so we can’t guarantee absolute security when information is sent over the internet.

Links to Other Sites

Sometimes our website may link to other sites. We’re not responsible for their privacy practices, so we recommend checking their policies too.

Updates

We may update this policy from time to time. The latest version will always be on our website. Last updated: 21/08/2025

Contact Us

Got a question or concern about your privacy? We’re here to help:
Privacy Officer
The Agents Excellence in Real Estate
Email: [email protected]
Address: Shop 20/100 Overton Road Williams Landing VIC, Australia
Phone: +61 3 8366 9998